Chapter 160: 160
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*Opening Spiel -
"Thank you for calling [Company Name], this is [Your Name], how can I help you today?"
*Acknowledge -
---> Empathize - depends on the concern, not all the time.
---> Verify - the certain info, name, address, account number, phone number, social security number (last 4 digits) for security purpose only
*building Rapport
*Probing Questions
*Resolutions
*Closing
****************
===>Opening Spiel -
-Thank the customer
- brand the product or service
- Name of the receiver
- Offer services
===> Acknowledge
- building rapport
- Concern
- Empathy
- Paraphrase (relating and building relationship with customer)
===>Probing Questions
- Dictate the call flow
- authentication or LOQ (national preliminary internet, billing and information, compliment and generate a ticket)
Find authorized novels in Webnovel，faster updates, better experience，Please click www.webnovel.com for visiting.
- features information provided accurate
***How much the price? Or, how big is the size?
===>Resolution
- should e flawless, clear
- info is clear enough due to the clarity of the voice
- smile through your voice
- can cope up with the customer's pace of understanding
===>Closing
- "This is [Your Name} from [Company Name]. Is there anything else I can assist with you?"
- "Thank you for calling [Company Name}."
**Holding the call spiel
- "Can I hold this call for a minute or two?"
- Permission
- Duration
- Reason
- Acknowledgement
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\\
...
-END-
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@@
\
\\
...
*Opening Spiel -
"Thank you for calling [Company Name], this is [Your Name], how can I help you today?"
*Acknowledge -
---> Empathize - depends on the concern, not all the time.
---> Verify - the certain info, name, address, account number, phone number, social security number (last 4 digits) for security purpose only
*building Rapport
*Probing Questions
*Resolutions
*Closing
****************
===>Opening Spiel -
-Thank the customer
- brand the product or service
- Name of the receiver
- Offer services
===> Acknowledge
- building rapport
- Concern
- Empathy
- Paraphrase (relating and building relationship with customer)
===>Probing Questions
- Dictate the call flow
- authentication or LOQ (national preliminary internet, billing and information, compliment and generate a ticket)
Find authorized novels in Webnovel，faster updates, better experience，Please click www.webnovel.com for visiting.
- features information provided accurate
***How much the price? Or, how big is the size?
===>Resolution
- should e flawless, clear
- info is clear enough due to the clarity of the voice
- smile through your voice
- can cope up with the customer's pace of understanding
===>Closing
- "This is [Your Name} from [Company Name]. Is there anything else I can assist with you?"
- "Thank you for calling [Company Name}."
**Holding the call spiel
- "Can I hold this call for a minute or two?"
- Permission
- Duration
- Reason
- Acknowledgement
\
\\
...
-END-
@@
@@ \ \\ ... *Opening Spiel - "Thank you for calling Company Name, this is Your Name, how can I help you today?" *Acknowledge - --- Empathize - depends on the concern, not all the time. --- Verify - the certain info, name, address, account number, phone number, social security number last 4 digits for security purpose only *building Rapport *Probing Questions *Resolutions *Closing **************** ===Opening Spiel - -Thank the customer - brand the product or service - Name of the receiver - Offer services === Acknowledge - building rapport - Concern - Empathy - Paraphrase relating and building relationship with customer ===Probing Questions - Dictate the call flow - authentication or LOQ national preliminary internet, billing and information, compliment and generate a ticket Find authorized novels in Webnovelfaster updates, better experiencePlease click www.webnovel.com for visiting. - features information provided accurate ***How much the price? Or, how big is the size? ===Resolution - should e flawless, clear - info is clear enough due to the clarity of the voice - smile through your voice - can cope up with the customer's pace of understanding ===Closing - "This is Your Name} from Company Name. Is there anything else I can assist with you?" - "Thank you for calling Company Name}." **Holding the call spiel - "Can I hold this call for a minute or two?" - Permission - Duration - Reason - Acknowledgement \ \\ ... -END- @@
