Chapter 181
If audio player doesn't work, press Stop then Play button again
@@
\
\\
...
Element of Greeting:
*Build Rapport
---> Empathize + Solid Ownership Statement
Empathy
--->is the identification and understanding of a customer's situation, feelings and motives.
--->It is understanding and entering into a customer's feelings whether you agree with those feelings or plot
Solid Ownership Statement:
--->Can Do + [Product/Services] for you
Rising Intonation and Falling Intonation:
Intonation:
---> In American English, the rise and fall of pitch in order to convey a range of meanings, emotions or situation, within the confines of standard grammar and fixed word under.
Open-Ended Questions:
--->Are used to determined problems, understand requests or establish needs
Falling Intonation:
--->What can I help you with today?
--->How will you like this to resolve?
--->Why do you say that?
--->How did you learn about the company?
***Used whenever stating facts.
***Whenever giving out commands
Rising Intonation:
---> solicit a "yes" or "no" on other one word response
---> are used to narrow down or clarify what the customer already said.
---> aim to limit talking or to control direction of the conversation
*Questions:
(-) Who, when did?
(-) Can, Have or Do?
Find authorized novels in Webnovel，faster updates, better experience，Please click www.webnovel.com for visiting.
(-) Which, would, are?
(-) Is, will, may?
***Used only stating information
***using in giving choices
***Use in asking tag questions
***Use in citing introduction phrases
Tone:
(-) Pitch - not too high or too low
(-) Volume
(-) Pace - speed
\
\\
...
-END-
@@
Please report us if you find any errors so we can fix it asap!
@@
\
\\
...
Element of Greeting:
*Build Rapport
---> Empathize + Solid Ownership Statement
Empathy
--->is the identification and understanding of a customer's situation, feelings and motives.
--->It is understanding and entering into a customer's feelings whether you agree with those feelings or plot
Solid Ownership Statement:
--->Can Do + [Product/Services] for you
Rising Intonation and Falling Intonation:
Intonation:
---> In American English, the rise and fall of pitch in order to convey a range of meanings, emotions or situation, within the confines of standard grammar and fixed word under.
Open-Ended Questions:
--->Are used to determined problems, understand requests or establish needs
Falling Intonation:
--->What can I help you with today?
--->How will you like this to resolve?
--->Why do you say that?
--->How did you learn about the company?
***Used whenever stating facts.
***Whenever giving out commands
Rising Intonation:
---> solicit a "yes" or "no" on other one word response
---> are used to narrow down or clarify what the customer already said.
---> aim to limit talking or to control direction of the conversation
*Questions:
(-) Who, when did?
(-) Can, Have or Do?
Find authorized novels in Webnovel，faster updates, better experience，Please click www.webnovel.com for visiting.
(-) Which, would, are?
(-) Is, will, may?
***Used only stating information
***using in giving choices
***Use in asking tag questions
***Use in citing introduction phrases
Tone:
(-) Pitch - not too high or too low
(-) Volume
(-) Pace - speed
\
\\
...
-END-
@@
@@ \ \\ ... Element of Greeting: *Build Rapport --- Empathize + Solid Ownership Statement Empathy ---is the identification and understanding of a customer's situation, feelings and motives. ---It is understanding and entering into a customer's feelings whether you agree with those feelings or plot Solid Ownership Statement: ---Can Do + Product/Services for you Rising Intonation and Falling Intonation: Intonation: --- In American English, the rise and fall of pitch in order to convey a range of meanings, emotions or situation, within the confines of standard grammar and fixed word under. Open-Ended Questions: ---Are used to determined problems, understand requests or establish needs Falling Intonation: ---What can I help you with today? ---How will you like this to resolve? ---Why do you say that? ---How did you learn about the company? ***Used whenever stating facts. ***Whenever giving out commands Rising Intonation: --- solicit a "yes" or "no" on other one word response --- are used to narrow down or clarify what the customer already said. --- aim to limit talking or to control direction of the conversation *Questions: - Who, when did? - Can, Have or Do? Find authorized novels in Webnovelfaster updates, better experiencePlease click www.webnovel.com for visiting. - Which, would, are? - Is, will, may? ***Used only stating information ***using in giving choices ***Use in asking tag questions ***Use in citing introduction phrases Tone: - Pitch - not too high or too low - Volume - Pace - speed \ \\ ... -END- @@
